Privacy Policy

1. Introduction

techosity recognises the importance of protecting the privacy of personal information provided by website users, newsletter subscribers, customers and anyone interacting with the company. This policy outlines the privacy practices we have adopted to protect personal information and how it is handled and managed.

We comply with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles when handling personal information.

2. What kinds of personal information does techosity collect?

Personal information we collect includes:

  • Contact information (name, email, mailing address, phone number)
  • Payment information for products or services
  • Demographic information (job title, company information)
  • Survey responses and feedback
  • Metadata in limited circumstances
  • Information regarding use of services or technical support requests
  • Information regarding device usage where support services are provided

3. How does techosity collect personal information?

We collect information directly from individuals when they:

  • Apply for accounts
  • Purchase or subscribe to products or services
  • Interact regarding products or services
  • Register details via the website
  • Subscribe to email newsletters
  • Provide feedback
  • Participate in customer surveys

Information may also be collected from third parties including employers, information service providers, or bodies maintaining public records.

4. Why does techosity collect your personal information?

We collect personal information for the following purposes:

  • Providing products and services
  • Managing customer relationships
  • Communicating about issues, products or services
  • Inviting participation in surveys
  • Monitoring or improving service satisfaction
  • Providing information about products, services or offers
  • Updating about sites, services and products
  • Contacting regarding account issues
  • Complying with legal obligations

Non-identifying aggregate information is used to improve website design without identifying individuals or disclosing to third parties.

5. Disclosure of personal information

Personal information is generally disclosed only for the purposes for which it was collected. Information may be shared with suppliers or service providers to assist with providing goods and services, including:

  • Debt collectors
  • Insurers
  • Professional advisors
  • Document storage or IT service providers
  • Entities considering acquiring business interests
  • Network or telecommunications service providers

Information may be disclosed to parent, subsidiary, affiliate companies, or entities involved in mergers or asset transfers.

Information is disclosed when required by law, including court orders, subpoenas, law enforcement requests, or when necessary to protect rights or property.

Aggregate non-personally identifiable information may be shared with others, including usage and demographic data.

Cloud-based services may transit offshore facilities or store information in other geographical regions. Details of overseas disclosures will be provided to customers prior to service provision.

6. Direct marketing

You may opt out of receiving information about our products, services and special offers at any time using the opt-out features in our messages or by contacting us. Newsletter recipients may unsubscribe using the links at the end of our emails.

7. Security of your personal information

Physical, electronic and managerial procedures safeguard personal information to prevent unauthorised access, modification or disclosure. Only employees needing information for specific jobs access personally identifiable information. Servers storing personally identifiable information are kept in secured environments.

8. Correcting, accessing or updating your personal information

We take reasonable steps to ensure personal information is current, accurate and complete. You may contact us to update your information or enquire about the personal information we hold about you.

Contact Details: techosity Unit 7, 42 Global Drv Tullamarine, Vic 3043 Phone: 1300 14 10 10 Email: admin@techosity.au

You have the right to:

  • Request access to personal information held about you
  • Request correction of incorrect, inaccurate, outdated, incomplete, irrelevant or misleading information

We take reasonable steps to verify your identity before granting access or making corrections.

9. Links to other websites

techosity is not responsible for the privacy practices or content of other websites. We encourage you to be aware when leaving our site and to read the privacy statements of linked websites.

10. Notification and changes

Changes to this privacy policy will be posted on this website. You should check this policy regularly for updates.

For questions about this privacy statement, our site practices or your dealings with techosity:

techosity Unit 7, 42 Global Drv Tullamarine, Vic 3043 Phone: 1300 14 10 10

11. Privacy complaints

Privacy complaints should be directed to the Privacy Officer:

Privacy Officer techosity Unit 7, 42 Global Drv Tullamarine, Vic 3043 Phone: 1300 14 10 10

Privacy complaints may relate to concerns regarding how personal information is collected, stored, used, disclosed, or accessed.

All complaints will be treated seriously, dealt with promptly, handled confidentially, and will not affect existing obligations or commercial arrangements.

The Privacy Officer will commence investigation promptly. You will be informed of the outcome following investigation completion. If you are dissatisfied with the outcome, you may refer your complaint to the Office of the Australian Information Commissioner.